At Petgoodsu, we value your satisfaction above all else. If you’re not completely happy with your purchase, we’re here to make the return and refund process as simple as possible.

Returns are accepted for items that are unused, in original condition, and in their original packaging. Please note that custom-made or hygienic items are not eligible for return.

To initiate a return, please contact our support team within 30 days of receiving your order to request a Return Authorization (RA) number. Returns sent without an RA may not be accepted.

Once we receive your return, we will inspect the item. If approved, your refund will be processed to your original payment method. Some returns may be subject to restocking fees or shipping charges, which will be deducted from the refund.

Exchanges for other sizes or styles are welcome based on availability. You may need to cover any price differences or shipping fees.

Unless the return is due to our error, customers are responsible for return shipping costs. Refunds for sale items will be based on the discounted price paid.

If you have questions or need help, our support team is ready to assist you.

Company: SARL L’ATELIER DABOS
Email: message@petgoodsu.com
Address: 6 RUE DES JARDINS 32480 SAINT-MARTIN-DE-GOYNE